Firebirds Wood Fired Grill

Reviews about Firebirds Wood Fired Grill

• 2 / 5

  By raechel elizabeth
  Had the worst dining experience of my life tonight. I went to dinner here with my boyfriend and a couple of our friends, and right off the bat, the host couldn't be bothered to greet us, and unfortunately this was just the beginning. Once we were seated, our server, whom I won't name out of respect, lacked manners or anything resembling.
  
  When we ordered, my boyfriend asked for a burger without onions. The waiter replies, "The onions are on the side." Cool, that works. We get our food, and there are diced onions in the sauce on his burger. He comes back, we ask for a new burger, as there are onions on this one. He says, "Alright then," grabs the plate, and walks away without another word... I'd expect, at the very LEAST, an insincere apology, and we didn't even receive that. He brings back a new burger and walks away, still completely silent. I couldn't believe it.
  
  We're now halfway through our meal, and mine and my boyfriend's drinks are empty. I see our waiter heading our way, and I make eye contact as he's walking past. I actually watched this man look at our empty glasses, then back at me, then turn to keep walking. As someone who works in customer service, I found this almost too rude to comprehend.
  
  At this point, we all just wanted this meal to end. I wanted to talk to the manager, who was occasionally seen wandering around, but my compatriots didn't want to cause a scene.
  
  What's disappointing is that this was my second time at Firebirds, and my first experience was phenomenal. Our waitress was friendly and helpful, and the food was divine. Not so, this time around. The food was decent, but it was obvious that little effort was made. All in all, the whole dinner was uncomfortable and lackluster. I won't be returning.
  November 26, 2016
• 5 / 5

  By Anna Stimmel
  The environment at Firebirds Grill was one of warmth and comfort. The food was amazing and was priced well for a steakhouse. The staff was also very friendly and helpful. I would recommend Firebirds Grill to anyone visiting West Des Moines.
  September 20, 2016
• 4 / 5

  By Chris Helland
  Good food with nice portion sizes, but it leans on the expensive side. Service also seemed slow, but perhaps we visited at a time when staff levels were low. I loved the atmosphere though! It would be a great date night spot. One of the burgers my party ordered was not cooked to preference, but one of the managers was very quick to amend the mix up. If you are in the area and looking for a nice place to grab some food, stop in to check it out!
  May 30, 2016